About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
The claim process was easy
The process was easy to submit and track a claim. The claim got paid pretty fast too. Very convenient.
Extremely pleased.
My claim was processed, reimbursement received promptly, and as per policy. There were no surprises other than how quickly this was completed. Also, the representative who assisted me was professional, knowledgeable, pleasant, caring, and very helpful.
I have been going through a lot with my…
I have been going through a lot with my dog and I am so glad I chose Spot insurance as my coverage. You guys are quick & fare when filling claims & getting reimbursed in certain situations. Wish I would of gotten coverage in the past on my other dogs. You guys are also decently priced to where it is affordable if you pick & choose what you really need to be covered.
Amazing customer support and such quick…
Amazing customer support and such quick action on the claims. I refer spotpet to everyone who will listen!
Excellent customer service
Excellent customer service. Quick turnaround time for claims.
Quick reply
Quick reply, review, and payment of my claim.
I’m so glad I chose SPOT for pet…
I’m so glad I chose SPOT for pet insurance. This is a company that follows through on all they advertise. If you have ?’s, customer service is easy to access & spends time answering any issues you might have. You do your part as far as claims are concerned, and SPOT does theirs.
You responded to my claims quickly and…
You responded to my claims quickly and in keeping with what you advertised when I chose Spot. Never expected to use it for this diagnosis for a four year old but appreciate you being there
Fast and easy processing of claims!
Fast and easy processing of claims!
I was very skeptical about pet insurance
I was very skeptical about pet insurance because I had no prior experience with it. But when I received the approval and the money was deposited back into my account within two weeks, I was shocked — in a very positive way! I will definitely be recommending it to my friends.
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger
