About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Great customer service
Great customer service. Fast and efficient service.
Great experience using Spot Pet…
Great experience using Spot Pet Insurance. We recently filed a claim for my pet's knee surgery, and the claim was complete and paid within 2 weeks!
Fast claims review and very simple and…
Fast claims review and very simple and reliable submission process.
Pet insurance is worth it!
Pet insurance is worth it because it has been helping me with my budget. I know Toffee the small dog needs his own pet insurance in his life.
I was A Skeptic about pet Insurance.
When I signed up for SPOT Insurance, I was skeptical about pet insurance. I finally decided to at least try it to avoid any catastrophic emergency coverage at an ER. The basic trips to the Vet are doable, but emergencies can really be expensive. Anyway, I didn't use my insurance UNTIL one of my cats had an emergency. The Claim process was easy and the reimbursement was excellent. Everyone should be covered and SPOT was Great!!!
Thank you Spot
My dog became severely ill, was hospitalized, and did not get better. We unfortunately had to put her down to ease her pain and it was the hardest thing we ever had to do. To deal with that and the financial burden at the same time would’ve been a nightmare, but thankfully we had Spot insurance. I filed a claim and it was approved in 9 days, no questions, no issues. It was a huge relief for my family and I, and it truly allowed us to mourn without worrying about finances. We are extremely grateful.
Customer service telephone operators…
Customer service telephone operators were knowledgeable and courteous. They answered all of my questions. I submitted my vet bill and it was processed accurately and timely. Their payment was loaded directly into my checking account . The entire process was excellent.
Super responsive and helpful
Super responsive and helpful
I was pleasantly surprised how fast the…
I was pleasantly surprised how fast the claim went through. I do appreciate it and I am very happy with Spot Insurance.
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger
