About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Quick response to my inquiries
Quick response to my inquiries
Always a fast response and so easy to…
Always a fast response and so easy to file a claim.
Timeliness and ease of submitting claim.
Timeliness and ease of submitting claim.
Great Response Time
I submitted my claim and heard back that it was processed within two weeks. Everything was very easy and I did not have any trouble submitting my claim.
Everything went smooth got my…
Everything went smooth got my reimbursement quickly
It was an awesome experience I didn’t…
It was an awesome experience I didn’t have to reevaluate my bills that I had turned in. They just paid me back what they were supposed to pay me and it was wonderful.
Spot is super easy to use
Spot is super easy to use. Its easy to put in a claim and to upload files. They are very quick to respond and to deposit money. The customer service is very easy to get through to a human.
Spot is always there for any questions…
Spot is always there for any questions and the process is pretty fast ,this is my 1st insurance experience and would do it again ,
Submitting a claim is easy via the…
Submitting a claim is easy via the mobile app. If they need more documentation, they send you a link to upload directly marking the experience user friendly.
Awesome !!!!
Awesome !!!!
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger
