About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Their website is easy to navigate and…
Their website is easy to navigate and communication is prompt. Requests for additional documentation were easy to understand and upload. Reimbursement was provided in a reasonable amount of time and explanation of coverage was clear.
This is reliable insurance
I am very happy with the insurance and the timely manner in which claims are paid.
SPOT is spot on!
We got Spot because we heard it was the best. After doing our research we knew they were best. Our Husky got a lump on his lip and we took him to see the vet. They did a lumpectomy on him to rule out cancer. After filing the claim we were approved in days. Spot is 💯 the best decision we ever made. We just added our newest member of our family and saved with the multi-pet plan.
BEST DECISION for piece of mind!
We are so happy we chose to get our Lola covered with Spot Pet Insurance! We chose to get coverage a few months after we got her and I did my share of researching different companies. She has had a few visits to the vet for minor things and we have had piece of mind knowing she is covered. Their claims process is very easy and payouts are quick! We appreciate their vet advice line also and have used it once! We have gladly recommended Spot to our friends and family as well. No doubt the best decision for our furbaby!
Refunds are quick
I received my Spot Insurance reimbursement checks very quickly. I am pleased with that. However, it seems they are outsourcing their phone calls. It can sometimes be hard to understand or convey what the issue is. Other than that, they are very good.
Quick response to claims.
Quick response to claims.
The response to my claim was very…
The response to my claim was very quick. They were clear about the required documents they needed and resolved my claim expeditiously.
Easy claim process.
Easy claim process.
Very easy to submit claim .
Very easy to submit claim .
Very quick response to claim
Very quick response to claim! Simple to do online
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger
