About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Spot made it very easy to submit a claim
Spot made it very easy to submit a claim and they respond right away, with settlement and reimbursement in about a week! Such a relief they covered the emergency vet expenses less deductible at 90%! Very happy with their service & highly recommend!
This was my first claim and I was so…
This was my first claim and I was so impressed by the speed with which you approved it! Excellent service!
I took my puppy Payton for a wellness…
I took my puppy Payton for a wellness exam plus 2 vaccines which cost me 142.50 which paid then I submitted my invoice and got 125.00 back. I love this insurance!! they gave me 90% back !!
The personable touch your team provides…
The personable touch your team provides every time I talk With them .
My experience was great
My experience was great! The application process was easy and quick. The claims process was the same. I highly recommend this pet insurance.
They are very responsive and I…
They are very responsive and I appreciate that.
Processing
Processing, completion of claim. The reimbursement was fast and accurate. Thank you for providing such great insurance for our pets.
Quick processing of our claims
Quick processing of our claims
Turnaround time was fast
Great compant highly recomend
Great Customer Service
Your customer service person was very friendly and funny and knowledgeable. I called because I added a new kitten to my family. I have yet to make a claim, so can't comment on that.
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger
