About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Happy with the Service
So far, I'm happy with the service. The claims department is quick, and so is the refund process.
Wonderful experience
Wonderful experience
Excellent service and an easy claim…
Excellent service and an easy claim process. Clear communication, helpful support, and great peace of mind for Mila’s care. Very satisfied with Spot Pet Insurance.
I am happy for the most part
I am happy for the most part. After my last claim was in the review process only took two days to complete. I did an appeal for Jake's first depomedrol injection, it was given initially for Jake's arthritis, but as an added benefit it helped his dermatitis and hip. The vet had written in the note you received that was only for his dermatitis, the Vet sent a corrected letter stating that the injection was given for his arthritis. This was acouple months ago, I never received the outcome and nothing was added toward Jake's deductible for his first injection. The injections after that were added towards the deductible. I would be very happy to it this could be resolved and the amount added towards Jake's deductible. Thank you
Easy to understand website
Easy to understand website. Very clear coverage explanations and sign up process. Easy to submit claims and very fast reimbursements. Loved the explanation of benefits section.
They processed my claims quickly!
They processed my claims quickly!
Great turn around
Submitted claim online September 16th. September 19th received results and payment.
Great experience!
Great experience when i added our new puppy to our policy. It was quick, easy, and the rep was incredibly helpful and professional.
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger
