About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Was reassuring to know we had Spot Insurance
Our fluff had some unexpected medical issues over the course of several months. It was so reassuring to know that we had Spot insurance and could rely on them to help alleviate our financial stress. They were very timely in addressing our claims and made the process very easy.
Easy & fast
Claim submission is super easy, everything can be done in app. And the case was completed within a week. It's easier and faster than expected makes me more confident to keep on buying insurance from Spot.
Satisfied Customer
I got Spot Pet Insurance when my Havanese Poodle was 8 months old. So far, I have used it a few times: when my pet was neutered, for puppy vaccinations, and when he was sick (unfortunately). It has been easy to navigate the website and submit the claims. They are quick to review and reimburse for the things that are covered. They communicate promptly, and so far, I am satisfied with their service. I give them a thumbs up!
Good service for my two puppy’s!!
Good service for my two puppy’s!!
Peace of Mind
Easy to file the claim! Our claim was approved quickly and paid out the next day! It's a peace of mind to have this coverage!
Great Customer Service
I have recently filed 2 separate claims. Both were easy to download using the app and both were processed very quickly, and in both cases I was reimbursed to my complete satisfaction. When I have had to call, customer service has been very courteous and have helped me to my complete satisfaction. I have used 2 other pet insurance companies prior to Spot and neither were anything like the customer service I have been provided with Spot
Love Spot Pet Insurance
Having Spot Insurance is having peace of mind. They have great customer service and process claims quickly.
I am so glad i went with Spot pet…
I am so glad i went with Spot pet insurance. THe process was easy. And i am happy to say after a very expensive ACL tear on my dog. Spot paid the allotted amount in a timely and painless manner. The payment was exceptionally fast. I was worried they wouldn't pay it quickly and they did, saving me credit card charges. I totally recommend. THank you Spot Family.
Quick response and payment on my claims.
Quick response and payment on my claims.
We love Spot ❤️
I have had pet insurance with Spot, since September 2023. I submitted my first claim may 2025. I provided the requested paperwork, and I was told I had met my deductible and they approved the claim. It was as easy as learning to ride a bike! We love Spot ❤️
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger
